Document text
Date: [DD MONTH YYYY]
To
The Director General
Directorate of National Consumer Rights Protection
[HEAD OFFICE ADDRESS, DHAKA / DEPUTY DIRECTOR, DISTRICT OFFICE, (DISTRICT NAME)]
Through: [HAND DELIVERY WITH RECEIVED COPY / E-MAIL / DNCRP ONLINE COMPLAINT PORTAL]
Subject: Complaint under section 76 of the Consumer Rights Protection Act, 2009 against [NAME OF SELLER / SHOP / E-COMMERCE COMPANY] for [NON-DELIVERY OF ORDERED PRODUCT / REFUND NOT GIVEN / DEFECTIVE OR FAKE PRODUCT / OVERCHARGING]
Sir,
I, the undersigned, beg to submit the following complaint against an act against consumer rights, and request you to take necessary action.
1. Complainant
Item Details
Name [FULL NAME]
Father's / Husband's name [NAME]
Address [PRESENT ADDRESS]
Mobile [MOBILE NUMBER]
E-mail [E-MAIL, IF ANY]
2. Seller / service provider
Item Details
Name of business [NAME]
Website / Facebook page / app [LINK OR PAGE NAME]
Address [ADDRESS, IF KNOWN]
Phone [PHONE, IF KNOWN]
Trade licence / registration no. [IF KNOWN]
3. Details of the transaction
Item Details
Product or service [DESCRIPTION]
Order / invoice number [NUMBER]
Date of order / purchase [DATE]
Amount paid (Tk.) [AMOUNT]
Payment method [CASH / CASH ON DELIVERY / bKash / NAGAD / CARD / BANK] — transaction ID [ID]
Promised delivery date [DATE]
Date the cause of complaint arose [DATE — E.G. DELIVERY DATE MISSED / DEFECTIVE PRODUCT RECEIVED / REFUND REFUSED]
4. Statement of complaint
1. On [DATE] I ordered / purchased [PRODUCT OR SERVICE] from the above seller and paid Tk. [AMOUNT].
2. [DESCRIBE WHAT WENT WRONG — E.G. THE PRODUCT WAS NOT DELIVERED BY THE PROMISED DATE OF (DATE) / THE PRODUCT DELIVERED ON (DATE) WAS DIFFERENT FROM THE ADVERTISEMENT / THE PRICE CHARGED WAS ABOVE THE PRINTED PRICE].
3. I contacted the seller on [DATES] by [PHONE / MESSAGE / E-MAIL]. [DESCRIBE THE REPLY OR "I RECEIVED NO REPLY"].
4. This is an act against consumer rights under the Consumer Rights Protection Act, 2009, including [section 45 (not selling or delivering the promised product or service properly) / section 44 (deceiving buyers by false advertisement) / section 40 (selling above the fixed price) / OTHER].
5. This complaint is filed within 30 days of the date the cause arose, as required by section 60 of the Act.
5. Prayer
I therefore pray that you will be kind enough to:
1. inquire into this complaint and take action against the seller under the Act;
2. direct the seller to [DELIVER THE PRODUCT / REFUND Tk. (AMOUNT) / REPLACE THE PRODUCT]; and
3. pay me the complainant's share of any fine realised, as provided in section 76(4) of the Act.
I declare that the above information is true to the best of my knowledge.
Yours faithfully,
______________________________
[FULL NAME]
Mobile: [MOBILE NUMBER]
Enclosures:
1. Copy of invoice / order confirmation / screenshot of the order.
2. Proof of payment (money receipt, bKash/Nagad/bank transaction record).
3. Screenshots of the advertisement and of messages with the seller.
4. Copy of national ID card.
5. Photo of the defective or wrong product (if any).
BEFORE SUBMITTING — delete this part
30 days. A complaint not made within 30 days of the cause arising will not be accepted (section 60). Count from the day the problem arose, for example the missed delivery date.
Keep a received copy with the DNCRP seal and date, or the online complaint number.
One complaint per seller. Attach all orders with the same seller in the table.
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